JAMS is committed to diversity and inclusion.

A Brief Overview

Please note: This job is available in multiple job markets, we  have posted the US National Average.  The salary is subject to the applicant's geographical location.  If you would like to inquire about the salary, don't hesitate to contact the Recruiter.

Manages the inquiries and day-to-day issues for JAMS Access and JAMSadr.com websites. Provides a quick turnaround time in order to provide the best customer service in the industry for JAMS clients. Works with many departments within JAMS to ensure the best possible solution is found for the client. Works with data quality team performing data profiling to identify and analyze the root cause of data issues; provides an action plan for remediation including process improvements to ensure data cleanliness.

What you will be doing

• Manages and provides technical support for JAMS Cloud Based Client Portal.
• Manages and provides technical and content support for JAMS website.
• Coordinates the execution of new digital platform features across web, as well as future platforms. Takes part in overall platform updates including user acceptance testing of the website, mobile, and content management system enhancements.
• Reviews all analytics and creates the digital performance reports for the platforms.
• Updates digital content on JAMS Cloud Based Client Portal and JAMS website. Analyzes data and share insights from web analytics and customer feedback channels to help identify opportunities and enhancements that drive business growth.
• Troubleshoots data problems, identifies possible solutions, and resolves accordingly.

• Bachelor's Degree in Information Technology, Information Systems, Computer Science, or equivalent. Preferred
• 3-5 years of experience with CMS Platforms such as WordPress, Adobe, HubSpot, Joomla, WooCommerce, Drupal, or Wix.. Required
• 3-5 years of experience working with various web cloud technologies and platforms (e.g., BigCommerce, Shopify, Magento, or Blogger) and CRM Platforms (e.g., HubSpot, Zoho, Freshsales, Salesforce, or Insightly). Required
• 4-6 years of working in an IT environment with hands-on work experience in IT problem solving, project management support, and/or business operational support. Required
• 4-6 years of understanding HTML and comfortable with content development and creation. Preferred

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.