JAMS is committed to diversity and inclusion.

A Brief Overview

Provides concierge service and administrative support to clients. Offers a high level of client service to internal and external clients. Maintains Resolution Center appearance and provides base-level case support.

What you will do

• Provides professional concierge-level client services (client and neutral check-in, room assignments, front desk logistics and responsibilities). Moderates virtual and hybrid hearings, answers phones, and routes inquiries.
• Coordinates hybrid hearings (logging conference rooms, Panelists, and clients into online sessions); supports Panelists with technology needs, assistance, and trouble-shooting throughout the day; and coordinates with IT for tech support and logistics.
• Performs administrative tasks (case management support, filings, etc.), prepares and distributes mail, completes data entry, maintains document retention, and assists on other projects designated by the manager.
• Coordinates food/beverage service (cafes, snacks, beverages, and coffee), restocking, cleaning, and lunch buffet set-up and breakdown.
• Maintains facilities, including liaising with building management and security; partners with manager to address facilities issues, repairs, etc.
• Assists Senior AACS and AMFA to address safety plans and evacuation procedures.
• Other duties as assigned within similar scope.

• High School or Equivalent (GED) Required
• 2-3 years of working in an administrative, clerical, or operations role. Preferred
• 2-3 years of working in legal and client service role. Preferred
• 2-3 years of working with Information Technology, audio, video, and video conferencing. Preferred
• Computer literate and proficient in all software programs required for the position. (Required proficiency)
• Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick-paced environment. (Required proficiency)
• Verbal and written communication skills. (Required proficiency)
• Ability to troubleshoot technical issues while working with remote IT support. (Preferred proficiency)
• Ability to operate virtual media software, connecting to Zoom sessions, and connecting audio calls to video calls. (Preferred proficiency)
• Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). (Plus proficiency)
• Ability to proactively verify and test existing A/V equipment. (Plus proficiency)

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.