We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.

A Brief Overview

The Accounts Receivable Specialist partners with the case management team across multiple Resolution Centers to provide high-level service to clients and neutrals, while maintaining adherence to business policies and procedures. This role manages high-volume transactional posting, research, and resolution of client payments and refunds, in addition to managing a portfolio of billing and collection assignments daily. Critical thinking is needed to resolve billing and collection issues while maintaining attention to detail with the appropriate sense of urgency.

What you will do

• Evaluates, researches, analyzes, and processes all methods of high-volume client payments and refunds, ensuring efficiency, timeliness, and professionalism. Manages client inquiries related to payment, refund issues, and disputes, including partnering with the case management team to develop solutions and strategies that preserve client relationships.
• Processes high-volume billing while partnering with the case management team on billing allocations and special arrangements. Ensures accuracy in billing by verifying contract terms, rates, and supporting documentation.
• Manages an assigned portfolio of client accounts using appropriate collection techniques to reduce delinquency—partners with case managers on client disputes, providing strategies and solutions to resolve issues efficiently and effectively.
• Develops knowledge of case management and operational protocols to ensure transactional functions are handled in a timely and efficient manner. Conducts conference calls with clients to resolve issues and maintain a positive client experience.
• Analyzes complex billing disputes and utilizes critical thinking when negotiating balances. Proposes payment arrangements, resolves accounts to meet business requirements, and preserves client relationships.
• Coordinates with Resolution Centers to meet monthly deadlines. Collaborates with clients on third-party portals to ensure timely payments.
• Handles client requests for copies of invoices, statements, and tax forms.
• Collaborates with the accounts payable team on open items related to refunds and reimbursable expenses.
• Other duties as assigned within similar scope.

Qualifications

• Associate's Degree in Finance, Accounting, Business, or related discipline. Preferred
• 3-5 years of working in a client service role/proficient client orientation. Required
• 3-5 years of working in accounts receivable, billing, and collections. Required
• 3-5 years of working in the legal industry or attorney interface skills. Plus
• Understanding of Alternative Dispute Resolution (ADR) processes and procedures. (Required proficiency)
• Proficient in case cards and collection modules. (Required proficiency)
• Ability to produce accurate and timely bills to clients by gathering necessary information. (Required proficiency)